Privacy Policy
Last updated:
This policy explains what personal data PixelA® collects through pixela.agency, why, and what rights you have. We keep it short and specific to what this website actually does.
Who we are
PixelA EOOD (ЕИК/UIC 207610474), a company registered in Bulgaria, is the controller of your personal data. For anything related to your data, write to hello@pixela.agency.
What we collect and why
When you send us an enquiry. The contact form asks for your name, email, phone (optional), budget, the service you’re interested in and your message. Together with it we receive the page you sent it from and, if present, the website or campaign that brought you to us (referrer and UTM tags). We use this to reply, understand your project and prepare an offer. Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in answering enquiries (Art. 6(1)(b) and (f) GDPR).
When you subscribe to our newsletter. We store your email address to send you new articles and case studies. Legal basis: your consent (Art. 6(1)(a) GDPR). You can unsubscribe at any time by replying to any email or writing to us.
When you book a call. Bookings are handled by Cal.eu (Cal.com). You give your name, email and the time you choose directly to them, and we receive the booking. Their privacy policy applies to their service.
When you email us. Our email runs on Google Workspace. We use your messages only to correspond with you.
Website statistics. We count visits with PostHog (EU data centre), set up to discard IP addresses. Without your consent it stores nothing in your browser, so visits can’t be linked to each other or to you. It records pages viewed, the referring website, country, browser and device type, and clicks on key buttons such as “Book a call”. Legal basis: our legitimate interest in understanding how the site is used.
Analytics with your consent. If you accept Analytics in the cookie banner, PostHog remembers your browser between visits and records session replays of how the pages are used (with form fields and typed text masked), and HubSpot’s tracking code records the pages you visit on pixela.agency and links them to your enquiry if you later contact us. Legal basis: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time in Cookie Settings.
Managing enquiries and clients. We keep enquiries, contact details and our conversations with prospects and clients in HubSpot CRM (EU data centre), so we can follow up properly. Legal basis: steps before a contract and our legitimate interest in managing client relationships.
Technical data. Our hosting provider, Netlify, processes your IP address and basic request data to deliver the website and protect it from abuse. Legal basis: our legitimate interest in running a secure website.
We don’t sell your data, and we don’t use it for advertising.
Who we share it with
Only with service providers that process data on our behalf:
- Netlify (website hosting and form handling)
- HubSpot (CRM and, with your consent, website analytics)
- Google (Google Workspace email)
- PostHog (website statistics and, with your consent, analytics)
- Cal.com (call bookings via Cal.eu)
If we work on a project together, we may share what’s needed with a partner who works on that project with us (for example, our development partners), under confidentiality.
Transfers outside the EU
Netlify, Google and HubSpot may process data in the United States (HubSpot stores our data in its EU data centre but may access it from the US for support). Where they do, the transfer relies on the EU–US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.
How long we keep it
- Enquiries: up to 2 years after our last contact, unless you become a client. Client records are then kept as long as Bulgarian accounting and tax law requires.
- Newsletter: until you unsubscribe.
- Statistics: stored in aggregate, without identifying you.
- Technical logs: for the short period our hosting provider keeps them.
Your rights
Under the GDPR you can ask us to access, correct or delete your data, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time. Write to hello@pixela.agency and we’ll reply within one month.
You also have the right to complain to the Bulgarian Commission for Personal Data Protection (КЗЛД), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg.
Security
We use reputable providers, encrypted connections (HTTPS) and limited access to the data we hold.
Children
This website isn’t aimed at children under 16, and we don’t knowingly collect their data.
Changes
If we change this policy, we’ll update it here and change the date at the top.
