Return Policy

Pixela Return Policy

At Pixela, our primary goal is to ensure our clients are 100% satisfied with our SEO services. We understand that trust is essential when it comes to digital marketing, and we strive to deliver exceptional results. However, if you’re not completely satisfied, we’re here to address your concerns.

Refund Eligibility

Our return policy applies to the following conditions:

  1. Service Deliverables: If agreed-upon deliverables are not met within the specified timeframe.
  2. Project Cancellation: If you cancel the project within the first 7 days of signing the contract.
  3. Unutilized Services: If you’ve prepaid for services that have not yet been initiated.

Refund Process

  • Request Submission: Submit your refund request via email at info@pixela.agency within 30 days of the service start date.
  • Review Period: Our team will review your request and provide a resolution within 7 business days.
  • Refund Approval: Approved refunds will be processed within 14 business days and credited to your original payment method.

Non-Refundable Services

The following are non-refundable:

  • SEO services completed as per the agreed-upon scope.
  • Customized strategies, reports, or consultations already delivered.
  • Third-party expenses incurred on your behalf (e.g., paid tools, advertisements).

Modifications & Dispute Resolution

  • Amendments: If you’re dissatisfied, we’ll work with you to modify the service and address your concerns.
  • Dispute Resolution: We believe in resolving issues amicably. If a refund request is denied, we’re happy to discuss alternative solutions to meet your expectations.

Contact Us

For any questions or concerns regarding our return policy, please reach out to us:
📧 Email: info@pixela.agency
📞 Phone: +91 92720 99156

We value your trust and are committed to ensuring your satisfaction with Pixela’s services.